A complaint is an expression of dissatisfaction however made, by a parent or carer with a legitimate interest in the school. It may be about school policies or procedures, the conduct, actions or omissions of members of staff employed at the school or the standards of teaching and learning. Section 29 of the Education Act 2002 requires all governing bodies to have in place a school’s complaints procedure.

Brannel School is part of the Cornwall Education Learning Trust and adheres to the Trust’s Complaints Policy and Whistleblowing Policy which are available on the School Policies page of this website.